Casinova Casino Privacy Policy

At Casinova Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at https://casinova.com/. By registering an account or using our platform, you agree to the practices described in this document. We encourage you to read it carefully and contact us at [email protected] if you have any questions.

Our Casinova Casino platform is owned by Liernin Enterprises LTD and operated by Rabidi N.V. under the brand managed by KNG Partners. We hold a valid licence issued by the Gaming Board of Anjouan (Union of Comoros), licence No. ALSI-152406028-FI2, and we process your data in accordance with applicable data protection legislation.

1. Who We Are

We are the data controller responsible for your personal information. At Casinova Casino, we determine the purposes and means by which your personal data is processed. You can reach our team at any time via:

• Email: [email protected]
• Live chat: available 24/7 directly on our website

Our Casinova online casino serves players across multiple jurisdictions, including Spain, Portugal, the United Kingdom, Italy, Australia, New Zealand, Finland, Norway, Poland, Brazil, Switzerland, Hungary, Canada, the Czech Republic, Peru, Chile, and Austria. Where local regulations impose additional data protection obligations, we comply with those requirements in full.

2. Information We Collect

We may collect the following categories of personal data when you interact with our services:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, username, and password
• Residential address and phone number
• Government-issued identification documents (for KYC verification)

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, cryptocurrency wallet addresses)
• Deposit and withdrawal history across all supported currencies (EUR, USD, AUD, BRL, CAD, CHF, BTC, ETH, USDT, and others)
• Transaction limits and VIP level-related withdrawal information

2.3 Gaming Activity Data

• Game history, session durations, and wagering patterns
• Bonus usage, including welcome package redemptions and free spin activity
• Sports betting and live betting records

2.4 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and connection data
• Cookies and similar tracking technologies (see Section 6 below)

2.5 Communications Data

• Records of your interactions with our 24/7 live chat support
• Emails sent to or received from [email protected]
• Responses to surveys, promotions, or feedback requests

3. How We Use Your Information

Here at Casinova Casino, we use the data we collect for the following purposes:

• Account management: To create, verify, and maintain your player account, including Casinova casino login authentication and identity checks
• Service delivery: To provide access to our full library of 12,319+ games, including slots, live casino, table games, jackpots, game shows, and our sportsbook
• Payment processing: To handle deposits and withdrawals securely, and to apply the correct limits based on your VIP level
• Bonus and promotion management: To administer the Casinova casino bonus offers, including the Welcome Package of up to €2,000 + 350 Free Spins, daily cashback, weekend reloads, and special tournaments
• Regulatory compliance: To fulfil our legal obligations under our Anjouan gaming licence, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Responsible gaming: To monitor player behaviour and provide tools that promote safe, responsible gambling
• Marketing communications: To send you relevant promotional offers where you have consented to receive them
• Fraud prevention: To detect and prevent fraudulent activity, abuse of our bonus system, or any breach of our terms and conditions
• Service improvement: To analyse usage patterns and improve our Casinova online casino platform and user experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
• Legal obligation: We are required by law to perform identity verification, maintain transaction records, and report suspicious activity
• Legitimate interests: We process certain data to protect our business, prevent fraud, and improve our services
• Consent: Where we rely on your consent (e.g., for marketing emails), you may withdraw that consent at any time by contacting us or updating your account preferences

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Play'n GO, Microgaming, Hacksaw, Nolimit City, and 100+ other software partners, to the extent necessary to deliver their games on our platform
• Payment processors: To facilitate secure transactions via VISA, Mastercard, Jeton, Mifinity, Revolut, and cryptocurrency networks
• KYC and compliance partners: Third-party identity verification services used to fulfil our regulatory obligations
• Regulatory authorities: We may be required to disclose data to the Gaming Board of Anjouan or other competent authorities upon lawful request
• IT and infrastructure providers: Hosting, analytics, and cybersecurity vendors who process data on our behalf under strict data processing agreements

6. Cookies and Tracking Technologies

Our Casinova Casino website uses cookies and similar technologies to ensure the proper functioning of the site and to enhance your experience. We use the following types of cookies:

• Essential cookies: Required for core functions such as Casinova login sessions and security
• Analytical cookies: Help us understand how players navigate our platform and interact with features
• Marketing cookies: Used to deliver relevant promotional content, where you have given consent
• Preference cookies: Remember your language and regional settings across our 12+ supported site languages

You can manage or withdraw your cookie consent at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years after account closure, in accordance with our licensing obligations and applicable anti-money laundering regulations. Financial transaction records may be retained for longer periods where required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider in a structured format
• Right to object: You may object to processing based on our legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our Casinova Casino infrastructure uses SSL encryption, secure payment gateways, and access controls to ensure that your information remains safe at all times.

10. International Data Transfers

As a global Casinova casino online platform serving players across multiple countries, we may transfer your data to countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent mechanisms.

11. Children's Privacy

Our services are strictly intended for adults aged 18 or older (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately close the account and delete the associated data.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please do not hesitate to reach out to our support team:

• Email: [email protected]
• Live Chat: Available 24/7 at https://casinova.com/

We are always happy to help and will do our best to address your concerns promptly and transparently.