Responsible Gaming at Casinova Online Casino

Our Commitment to You

We at Casinova Casino are fully dedicated to upholding responsible gambling standards across our platform. We operate under the licence No. ALSI-152406028-FI2 issued by the Gaming Board of Anjouan (Union of Comoros), and we take our regulatory obligations seriously. Our team works continuously to improve and expand our player protection measures, ensuring that our casino remains a place of fun and entertainment — never harm.

At Casinova Online Casino, we adhere to the following core principles:

• We do not permit gambling by minors under any circumstances
• We provide transparent information about odds, house edge, and how games work
• We offer free, easy-to-use tools to help you manage your gaming activity
• We maintain strict data protection and privacy standards
• We train our support team to identify and assist players showing signs of problem gambling

Recognising Problem Gambling

At Casinova Casino, we want you to enjoy our games responsibly. Knowing the warning signs of problematic gambling is the first step toward staying in control. You should consider whether any of the following apply to you:

• You spend more time or money gambling than you originally intended
• You chase losses by continuing to play after losing
• Gaming is interfering with your work, relationships, or daily responsibilities
• You feel anxious, irritable, or restless when you are not playing
• You borrow money or sell possessions to fund your gambling
• You hide your gambling activity from family or friends
• You find it difficult to stop even when you want to

If any of these signs resonate with you, we strongly encourage you to use the tools available on our platform or reach out to one of the independent support organisations listed below.

Our Responsible Gaming Tools

We at Casinova Online Casino have built a full suite of player protection tools directly into our platform. These features are available to all registered players and can be activated at any time through your account settings or by contacting our 24/7 support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Casinova Casino account. This helps you control your spending before it becomes an issue. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period for your protection.

Loss Limits

Our loss limit feature allows you to define the maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will not be able to place further bets until the limit period resets or is adjusted according to our responsible gaming policy.

Wagering Limits

At Casinova Online Casino, you can also set a cap on the total amount wagered within a given timeframe, giving you an additional layer of control over your overall gaming activity regardless of wins or losses.

Session Time Limits

We encourage you to set session time limits to remind yourself how long you have been playing. You will receive a notification when your session reaches the limit you have chosen, giving you the opportunity to take a break and reassess.

Reality Check

Our reality check feature sends you a periodic reminder of how long you have been logged in and how much you have spent during that session. This tool is particularly useful for keeping perspective during longer gaming sessions on our platform.

Cool-Off Period

If you feel that you need a short break from gaming, you can request a cool-off period at Casinova Casino. During this time, you will not be able to log in or place bets, giving you the space to step back and reflect. Cool-off periods range from 24 hours to 6 weeks.

Self-Exclusion

We at Casinova Online Casino take self-exclusion very seriously. If you feel that you need a more extended break, you can request a self-exclusion of 6 months, 1 year, 3 years, or a permanent exclusion. During this period, we will close your account, prevent any marketing communications from being sent to you, and do everything within our power to prevent re-registration. To request self-exclusion, please contact our support team via live chat or email at [email protected].

Protecting Minors

At Casinova Online Casino, we have a strict zero-tolerance policy toward underage gambling. You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to register and play on our platform. We verify the age of all our players as part of our KYC (Know Your Customer) process, and any account found to belong to a minor will be closed immediately with all funds returned as applicable.

We also recommend that adults who share devices with children make use of parental control software to prevent access to gambling sites. The following tools can help:

• GamBan — blocks access to all gambling websites
• Net Nanny — comprehensive parental controls for families
• Qustodio — monitors and filters web activity for children
• Betfilter — dedicated gambling blocking software

Independent Support Organisations

We at Casinova Casino encourage any player who feels they may have a gambling problem to seek independent, professional help. The following organisations offer free, confidential support: